Information We Collect

When you interact with thorellavianqu's meditative practices platform, we collect information that helps us provide personalized guidance and improve your mindfulness journey. The data we gather falls into several categories, each serving specific purposes in delivering our services effectively.

Australian Privacy Principles Compliance

As an Australian-based organization, thorellavianqu strictly adheres to the Privacy Act 1988 and the Australian Privacy Principles (APPs). We ensure that all personal information collection practices meet the requirements of Australian privacy legislation, providing you with the protections and rights guaranteed under federal privacy law.

How We Use Your Information

Your personal information serves multiple purposes within our meditative practices ecosystem. We use collected data to deliver personalized meditation guidance, track your progress through various mindfulness techniques, and communicate important updates about our programs and services.

• Providing customized meditation sessions and mindfulness exercises tailored to your experience level and personal preferences
• Sending progress reports, practice reminders, and motivational support to help maintain your meditation routine
• Processing registration for workshops, retreats, and advanced meditation courses scheduled throughout the year
• Analyzing usage patterns to improve our platform functionality and develop new meditation resources
• Responding to your inquiries, providing customer support, and addressing any concerns about our services
• Ensuring platform security and preventing unauthorized access to your personal meditation data

Information Sharing and Disclosure

thorellavianqu takes a conservative approach to sharing your personal information. We do not sell, rent, or trade your data to third parties for marketing purposes. However, there are specific circumstances where we may share information to provide our services effectively or meet legal obligations.

Service Providers

We work with trusted third-party service providers who assist in delivering our meditation programs. These include payment processors for course fees, email service providers for communications, and cloud storage providers for secure data hosting. All service providers are contractually bound to protect your information and use it solely for providing services to thorellavianqu.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or government investigations. This includes situations where disclosure is necessary to protect the safety of our users, prevent fraud, or investigate potential violations of our terms of service. We will notify you of such disclosures when legally permitted to do so.

Business Transfers

In the unlikely event that thorellavianqu undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We would provide advance notice and ensure the acquiring party maintains the same privacy protections outlined in this policy.

Your Privacy Rights

Under Australian privacy legislation, you have significant rights regarding your personal information. We respect these rights and have established clear procedures for exercising them. Understanding your privacy rights empowers you to maintain control over your personal data.

Exercising Your Rights

To exercise any of these rights, contact our privacy officer using the information provided at the end of this policy. We will respond to your request within 30 days and may require identity verification to protect your information from unauthorized access. Some requests may take longer if they involve complex data retrieval or legal considerations.

Data Security and Protection

Protecting your personal information is fundamental to our operations. We implement multiple layers of security measures to safeguard data both during transmission and storage. Our security practices evolve continuously to address emerging threats and maintain the highest protection standards.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for stored personal information and meditation session data
• Regular security audits and vulnerability assessments of our systems
• Multi-factor authentication for staff accessing user data
• Automated backup systems with encrypted storage in secure Australian data centers

Administrative Protections

Access to personal information is restricted to authorized personnel who require it for their job functions. All staff receive regular privacy training and sign confidentiality agreements. We maintain detailed access logs and conduct regular reviews to ensure data handling compliance across our organization.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Different types of data have varying retention periods based on their purpose and regulatory requirements. Understanding our retention practices helps you make informed decisions about your data.

Retention Periods

• Active user account information: Retained while your account remains active and for two years after account closure
• Meditation session data and progress records: Kept for three years to support long-term practice analysis
• Financial transaction records: Maintained for seven years as required by Australian tax legislation
• Customer service communications: Retained for two years for quality assurance purposes
• Website analytics and usage data: Aggregated and anonymized after six months

Secure Deletion

When retention periods expire or you request deletion, we use secure deletion methods that make data unrecoverable. This includes overwriting digital storage multiple times and ensuring physical destruction of any hardware containing your information. We maintain certificates of destruction for audit purposes.

International Data Transfers

While thorellavianqu primarily operates within Australia, some of our technology partners and service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights and maintain data security.

Cross-Border Protections

All international data transfers comply with Australian Privacy Principles and include contractual protections equivalent to Australian privacy standards. We only work with providers in countries with adequate privacy protections or under specific agreements that guarantee appropriate data handling. You have the right to request information about any international transfers of your personal data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies help us remember your preferences, maintain your login session, and provide personalized content recommendations based on your meditation interests.

Types of Cookies Used

• Essential cookies: Required for basic website functionality and security
• Preference cookies: Store your settings and customization choices
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Enable personalized content and relevant advertisements

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but essential features will continue to work. We provide detailed cookie information and management options through our cookie consent banner.

Children's Privacy

thorellavianqu's meditation services are designed for adults and young adults aged 16 and older. We do not knowingly collect personal information from children under 16 years of age without explicit parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so we can delete the information.

Teen Meditation Programs

For participants aged 16-17, we require parental consent before collecting any personal information. Parents or guardians can review, modify, or request deletion of their teen's information at any time. We provide special protections for younger users, including limited data collection and enhanced security measures.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or prominent notices on our website. Continued use of our services after policy updates indicates acceptance of the revised terms.